FAQ & Travel Policies

All AMHS vessels have elevator access and vessels with cabins provide at least one wheelchair accessible cabin. Passengers must notify the Alaska Marine Highway if you are traveling with a wheelchair or of if you require any special accommodations in the event of emergency.

AMHS Vessel employees are unable to assist passengers with personal tasks (e.g. eating, personal hygiene). Employees are also unable to assist if it poses a significant health or safety risk.

Animals may be transported on AMHS vessels, but are restricted to the car deck. They must be properly contained in an approved carrier or be transported in a vehicle and accompanied by an adult passenger.

On extended sailings, 15-minute pet calls will be made approximately every 8 hours to allow pet owners to be escorted to the car deck. Owners are responsible for attending and cleaning up after pets.

There is no charge for a service animal accompanying a person with a disability. Comfort and therapy animals are required to follow the standard pet policy and will be restricted to the car deck.

Passengers

Passengers traveling without vehicles must check in 2 hours prior to departure in Bellingham and Juneau, and 1 hour prior to departure at all other ports.

Vehicles

• 3 Hour Check-In: Bellingham to Alaska, Homer on Aleutian Chain, Juneau to Cross Gulf, Whittier on Cross Gulf.
• 2 Hour Check-in: Juneau, Haines, Ketchikan, Sitka, Homer, Kodiak.
• 1.5 Hour Check-in: Skagway, Valdez, Cordova, Whittier.
• 1 Hour Check-in: All other ports.

These are sample rules for this demonstration, not the Alaska Marine Highway's policy. Payments and refunds here are a simulation: no payment processor is connected and no real money moves.

If you cancel

• You cancel the whole booking from My Trips or the booking page, after seeing what cancelling would do to its money.
• The sample cancellation charge is the amount shown in the terms you accepted at checkout. It is kept whether or not it was collected; the rest of the booking is credited.
• Anything recorded as collected above the kept amount is due back to you and is recorded by staff as a simulated refund.

If the operator cancels a sailing on your booking

• Sample operator-cancellation rule: if you cancel while your booking is still on the cancelled sailing, nothing is kept and the whole booking is credited, including any other sailings on it.
• Everything recorded as collected is due back to you; staff record the simulated refund on request.
• If staff have already moved your booking to another sailing, cancelling it follows the ordinary sample rule above.
• Cancelling a sailing does not by itself cancel your booking or move any money.

Other cases

• A booking made without accepted checkout terms has no agreed charge or refund; staff review it.
• A booking with a traveller already boarded or travelled cannot be cancelled online.
• Changes to a booking are made by staff; any sample change fee is shown on the booking.

For the Alaska Marine Highway's actual change, cancellation and refund policy, contact reservations. It is not reproduced or applied here.